If you are still not receiving the text message with your one-time passcode, ensure that your mobile device is capable of receiving text messages. You can click the ‘Request New Code’ link to have a new code sent to your mobile device.
What do I do if I don’t receive my one-time passcode when signing on? In each instance, the code expires as soon as you use it or within 10 minutes after you receive it on your mobile device. How long is the one-time passcode good for? Will I be sent a new one-time passcode every time I sign-on?Ī new code will be sent to you every time you sign-on. In order to protect your privacy and account information, no one at PNC has access to the Security Questions you selected or to the answers you created.Ĭurrently, Additional Sign On Security is an optional security feature and is not required. NOTE: Only you know the Security Questions/Answers for your account. If you have forgotten the answers to your Security Questions please contact us at: What should I do if I forget the answers to my Security Questions?
#Change password pnc virtual wallet verification
To turn it on, visit the Customer Service tab after signing on to Online Banking, click on the Two-Step Verification link under the Security Settings section, and click on the Setup button on the Additional Sign On Security tile.
You can modify these questions and answers at any time through the Customer Service tab within Online Banking.įor Additional Sign On Security, you’ll first need to turn this security feature on. When you first enroll in PNC Online Banking, after creating your User ID and password, you’ll be prompted to select your Security Questions and answers. Do I need to sign up for these security features?
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